FAQ

Helpful answers for growing spaces

How do I choose the right planter or growing tool?
Review the product page for size, material, drainage, capacity, and recommended use. Measure your available growing space before ordering when dimensions matter.

Are these products only for outdoor gardens?
No. Many items may also suit balconies, patios, windowsills, indoor plant shelves, and small container setups. Check each product page for the intended use.

Can I change an order after placing it?
Contact support as quickly as possible. We will review the request based on the order stage, but changes may not be possible once preparation has begun.

What should I do if an item arrives damaged or incomplete?
Email service@auvellique.com with order details and clear photographs so the issue can be reviewed accurately.

How do I begin a return request?
Contact support before sending anything back. Return instructions are shared after the request is reviewed.

Will plant growth results be the same for everyone?
Growing conditions can vary based on plant type, sunlight, soil, climate, water, season, and individual care. Product pages are intended to describe product function, not guarantee a growing outcome.

service@auvellique.com

Pingdingshan Qingyi Trading Co., Ltd.