From preparation to garden delivery
Orders are prepared after confirmation. Preparation and delivery timing may vary based on product availability, destination, seasonal demand, carrier capacity, and other operational factors.
Where tracking is available, shipment information is shared after the parcel has been prepared for carrier collection.
Delivery estimates
Any delivery timeframe displayed on the website or included in an update is an estimate, not a guaranteed arrival date.
Weather, carrier routing, local delivery conditions, customs activity where applicable, address issues, and other external factors may affect transit timing.
Delivery details
Please review your delivery address carefully before submitting an order. If a correction is needed, contact support promptly. Changes may not always be possible after preparation has begun.
Separate parcels
Items from the same order may occasionally arrive in more than one parcel when they are prepared from different inventory locations or require different handling.
For delivery concerns, contact
Pingdingshan Qingyi Trading Co., Ltd.